CANCELLATION POLICY

⭐ Appointment & Cancellation Policy Thank you for choosing Aesthetics by Abby! These policies are designed to respect both your time and mine while allowing me to provide the highest level of care to every client. By scheduling an appointment, you acknowledge that you have read and agree to the following policies. ⭐ Arrival Time Please arrive on time for your appointment. Clients arriving more than 20 minutes late may need to be rescheduled, and a late cancellation fee may apply if there is not enough time to safely complete the scheduled service. ⭐ Cancellations & Rescheduling I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. ● Cancellations made less than 24 hours before your appointment will be charged 50% of the scheduled service total. ● Same-day cancellations will be charged 100% of the scheduled service total. ● No-call/text, no-show appointments will be charged 100% of the scheduled service total. ● Clients who no-call/no-show may be given one opportunity to schedule another appointment at my discretion. A second no-call/no-show may result in being permanently unable to book future appointments. Appointments are reserved exclusively for you. Same-day reductions in appointment time or removal of scheduled services may result in a fee of up to 50% of the removed service, as that time was reserved specifically for you. Aesthetics by Abby reserves the right to refuse future appointments to clients with repeated late cancellations, excessive rescheduling, or repeated no-shows. ⭐ Card on File A valid credit or debit card is required to reserve all appointments. Your card will not be charged at the time of booking. It is securely stored and will only be charged in accordance with the cancellation policy or with your verbal or written authorization for services, packages, or retail purchases. By scheduling an appointment, you acknowledge and authorize these policies. ⭐ Package Appointments Appointments booked using a package are subject to the same cancellation and no-show policies. Late cancellations or no-shows may result in the applicable cancellation fee or one treatment being deducted from your package. ⭐ Retail Products Due to the nature of professional skincare— opened or used products are non-refundable. If you experience irritation or have concerns about your skincare products, please contact me right away. I am happy to help adjust your routine or discuss an exchange when appropriate. Retail products will never be charged to your card on file without your consent. Your consent can be verbal, written or simply a text stating that you are fine with your card being charged. ⭐ Illness Policy If you are experiencing a fever, vomiting, a contagious illness, or have been advised by a healthcare provider to isolate, please contact me as soon as possible to reschedule your appointment. ⭐ Children & Guests To provide every client with a relaxing and uninterrupted experience, I kindly ask that only those receiving services attend the appointment alone unless prior arrangements have been made. ⭐ Clients Under 18 Clients under the age of 18 must have parent or legal guardian consent before receiving services. There will be a form for the parent to sign. ⭐️Service Deposit Policy A deposit is required to reserve select appointments and will be applied toward the total cost of your service. Deposits are nonrefundable. If you need to reschedule and you provide at least 24 hours’ notice, your deposit may be transferred one time to a new appointment scheduled within 30 days. Cancellations made with less than 24 hours’ notice, same-day cancellations, and no-shows will result in the deposit being forfeited. The deposit will be credited toward any cancellation fee owed under the cancellation policy. If you are unable to safely receive the originally scheduled treatment, your deposit may be applied toward another appropriate service recommended by your esthetician. If you choose not to receive or reschedule any service, the deposit remains nonrefundable. If your appointment must be canceled by the provider, you may choose to transfer your deposit or receive a full refund. ⭐ Gift Certificate Policy Gift certificates are treated the same as any other appointment reservation. A valid credit or debit card is required to reserve an appointment using a gift certificate. Appointments canceled with less than 24 hours’ notice will incur a cancellation fee equal to 50% of the scheduled service value, which will be deducted from the gift certificate balance. No-show appointments will result in 100% of the scheduled service value being deducted from the gift certificate balance. Gift certificates are non-refundable, have no cash value, and cannot be replaced if lost or stolen. Any remaining balance may be used toward future services or eligible retail purchases. By scheduling an appointment using a gift certificate, the recipient agrees to Aesthetics by Abby’s appointment and cancellation policies. ⭐️Rescheduling Policy Aesthetics by Abby understands that unexpected situations happen. However, repeated rescheduling prevents appointment times from being offered to other clients. Appointments may be rescheduled a maximum of two times. After two reschedules, a 50% nonrefundable booking retainer will be required to reserve another appointment. This retainer will be applied toward the scheduled service but will be forfeited if the appointment is canceled or rescheduled again. After a third reschedule, future appointments may only be booked from same-week availability. Rescheduling within 24 hours remains subject to the cancellation policy. Appointment reminders are provided as a courtesy; clients are responsible for saving and keeping track of their scheduled appointment date and time. 🩷 Thank you for respecting these policies and supporting my small business. I truly appreciate the opportunity to care for your skin and provide you with the best experience possible.